bkidd wrote:I ended up purchasing both DVDs back in January of this year and while I received volume I, volume II has yet to show up.
I ordered both DVDs (and paid for them) on 25 May 2011. The order confirmation I received stated that the production process was expected to finish in early June 2011. I received volume 1 late December 2011, seven months later. Volume 2 has not arrived yet.
On 14 June 2012, I received an email from Michael Markus saying that "it should be three weeks" for volume 2. On 6 July 2012, I received an email saying the Wula "will have the DVD in hand in about 10 days."
I've had a few email exchanges with Wula, and they've been very prompt to reply and they apologised profusely for the delay. I agree with Bubudi in that there was apparently a major problem with the production process for volume 1. And I do understand that a project of this magnitude can raise far more problems than one might anticipate. The volume 1 DVD is very good in my opinion, and I'm happy that I bought it.
But the problem I see here is that Wula took full payment from customers who had the expectation that they would receive the DVDs within a few weeks. I waited 7 months for volume 1 and now, after 14 months, I still have not received volume 2. That's stretching the friendship a bit.
My volume 1 DVD had an insert that promised that I would be able to download the DVD soundtracks free of charge from Wula's website. I've enquired about this once or twice. Same thing: 14 months later, the free tracks I was promised are still outstanding.
Moral of all of this: I don't think there is a conspiracy here. It's just a stuff-up. But, to Wula: guys, be professional enough to not collect money from people until after
you have the product available for shipping. Standard practice in the mail order industry is to take orders, but to not charge people's credit card until the product actually ships.