chavesbeste wrote:I am really shocked. When i bought my drum from them they sent it Fed Ex overnight. I got it really fast. Is this a special order or one that is on their website? Do you live far from NYC, that could explain the delay. Call them. Theire djembes are excellent and you will love it when it arrives. Good Luck.
Tom wrote:Truth is that Galen is overloaded and we need someone to help him with repairs, but trying to find someone who can do the quality level of work we insist on is very difficult. I am just seeing these posts and have not yet spoken with Galen about it, so I don't know the details, but I know that remounting a djembe takes two to three weeks...only because we pull the verticals two to three times, with rest periods in between in order for rope and skin to stretch. This ensures that you will never need to pull the verticals yourself. Notice that our drums ship out fully tuned with only one or two diamond knots, while most other companies ship with a one row already installed. Wula builds drums more slowly than others, but on the other hand you end up with less hassle and expense over time.
I will speak with Galen to see where things are at with your drum, and hopefully when can get it to you very soon.
Best,
Tom wrote:...only because we pull the verticals two to three times, with rest periods in between in order for rope and skin to stretch. This ensures that you will never need to pull the verticals yourself. Notice that our drums ship out fully tuned with only one or two diamond knots, while most other companies ship with a one row already installed. Wula builds drums more slowly than others, but on the other hand you end up with less hassle and expense over time.
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